Previous incidents

Our vendor has rolled back a configuration change and we are noticing calls reaching our agent in a healthy manner. Apologies for the disruption

Normal call service has been restored, and the issue has been resolved. We will continue monitoring to ensure the service remains stable.

Provider has rolled back a bad deployment and we are seeing metrics return to healthy. We will keep monitoring

The load updates endpoints were temporarily unavailable for approximately one hour. All events during the affected window have since been replayed successfully, so there is no impact to loads data — everything is fully up to date.

AI-agent call routing has been restored and the global bypass has been disabled. Call performance has returned to normal levels, with provider latency and error rates significantly improved.

We are continuing to monitor the restored AI-agent path before closing this incident.