AI-agent call routing has been restored and the global bypass has been disabled. Call performance has returned to normal levels, with provider latency and error rates significantly improved.

We are continuing to monitor the restored AI-agent path before closing this incident.

We are seeing elevated errors from one of our providers, and have performed a global kill switch to bypass our AI agent and direct calls directly to dedicated forwarding numbers at 9:55AM CT

We are currently experiencing degraded call performance where the AI is not responding. Our team is actively investigating and working to resolve the problem. We will provide updates as more information becomes available.